Help and store info

Delivery

Shipping

One rate, no surprises at the last step. Shipping is calculated in your bag before you confirm anything, and Ontario HST at 13 percent is shown as its own line rather than folded into the total.

• Free shippingOrders over $150
• Flat rate$12 under $150
• Delivery areaOntario at launch
• CurrencyCanadian dollars

Where we deliver

Ontario addresses at launch. That is a deliberate first step, not a permanent limit: the store wants the delivery promise to hold before it widens the map. The rest of Canada follows once the carrier lanes are proven, and this page is updated the day that changes.

When it leaves the store

The target the store is building to is this. An order placed before 2 PM on a day the shop is open is picked and packed the same day and handed to the carrier the next business day. Orders placed after 2 PM, on a Sunday or on a statutory holiday move to the next working day.

Honest about the timing That dispatch window is a demonstration figure. The carrier account is not open yet, so no cut off has been tested against a real pickup schedule and no order on this build is dispatched at all. When the account is live the tested figure replaces this one and the page says so.

Collect

In store pickup

Pick it online, collect it at the counter. Free, no minimum, and the fastest way to get a piece the same day if you are already at the mall.

Where

At Eaze, 25 Peel Centre Dr, Unit 203b, Bramalea City Centre, Brampton, Ontario

Ready in

2 hours during store hours. An order placed after close is ready 2 hours after the doors open the next day.

Store hours

10 AM to 9 PM daily

Cost

Free, on any order size

Held for

7 days from the moment it is ready. After that the pieces go back on the rack and the order is refunded to the original payment method.

What to bring

• Your order number, either on your phone or written down.
• Photo identification in the name on the order.
• If someone else is collecting, name them on the order first. They bring their own photo identification and the order number.

Honest about pickup Pickup on this build does not send a ready email or a text, because no email or messaging service is connected. The status moves in your account and that is the whole of it. In production the ready notice goes out the moment staff scan the order as picked.

Change of mind

Returns and exchanges

You get 30 days from the day the order lands or the day you collect it. Bring it back to the counter or send it by mail. Either route ends the same way.

What we need to take it back

• Unworn and unwashed, with the original tags still attached.
• Original packaging where the piece came in one.
• The order number, which is on the order in your account.

In store

The fastest route. Bring the piece and the order number to Unit 203b any day between 10 AM and 9 PM. Staff inspect it at the counter and the refund is raised on the spot.

By mail

Start the return from the order in your account and send the piece back to the store address. Return postage is on you unless the piece is faulty, was the wrong item, or arrived damaged, in which case the store covers it. Keep the postage receipt until the refund lands.

How the refund is issued

Every refund goes back to the original payment method. Nothing is refunded to a gift card or to store credit unless that is how the order was paid in the first place. The refund is raised after the piece passes inspection, and the money typically shows on your statement within 5 to 7 business days after that, depending on your bank.

Shipping paid on the original order is refunded only when the whole order comes back, or when the return is the store's fault.

Exchanges

A size or colour swap is a return and a fresh order, done together at the counter so you only queue once. Swaps depend on what is on the rack that day. If the size you want is not in the store, the refund is raised and you order the size you want online.

Honest about returns No return label is generated on this build and no refund is processed, because no payment processor and no carrier account are connected. The returns policy above is the policy the store intends to run.

Fit

Size guide

These are body measurements, not garment measurements. Measure yourself, find the row, then read the fit note on the product page to see how that particular piece is cut against it.

How to measure

• Chest. Tape around the fullest part of your chest, under the arms, level all the way round. Stand relaxed and breathe out.
• Waist. Tape at your natural waist, the narrowest point above your hips. Keep one finger under the tape rather than pulling it tight.
• Length. From the high point of your shoulder, next to your neck, straight down to where you want the hem to sit.
• Inseam. From the crotch seam of a pair of trousers that already fit you, straight down to the hem.

Apparel, XS to XXL

Tees, hoodies, fleece, crews, shirts and outerwear.

The table scrolls sideways on a narrow screen.

Bottoms, waist 28 to 38

Denim, carpenter pants, cargo and fleece joggers. Joggers with a drawcord waist run one size more forgiving than the numbers below.

The table scrolls sideways on a narrow screen.

This is a general guide These are the store's general numbers and individual styles vary. A boxy heavyweight tee sits wider through the body than the chart suggests. Rigid denim gives roughly half a size after a week of wear. A shell cut to layer over a hoodie is drafted larger on purpose. Every product page carries the fit note for that piece, and it wins over this table. Centimetres are converted from inches and rounded to the nearest whole.

Still between two sizes, ask at the counter. Staff will measure the actual piece on the rack for you before you commit to it.

Where is it

Order tracking

Every order moves through five stages. You can see which one an order is on, and when it moved, from the orders panel in your account.

1. 1 Placed The order is accepted and the pieces are held for you. Nothing has moved yet.
2. 2 Packed Picked off the rack at Bramalea City Centre, checked against the order and boxed. A pickup order becomes ready to collect at this point.
3. 3 Shipped Handed to the carrier. The carrier name and the tracking number appear on the order at this stage.
4. 4 Out for delivery On a van for the day, with a delivery window from the carrier where they give one.
5. 5 Delivered Dropped at the address, or collected at the counter. The 30 day return window starts on this date.

Honest about tracking The orders in the account console are demonstration orders, and their carrier names and tracking numbers are sample data that will not resolve on a carrier website. The five stages, the dates and the return window arithmetic are real. In production each stage is stamped by the warehouse scan or the carrier webhook that caused it.

Open your account to see the stage ladder on one of the sample orders.

Paying

Payment

No card is charged on this build There is no payment processor connected to this site. The bag, the promo codes, the shipping rule and the 13 percent HST are real arithmetic, and the checkout walks the real steps, but nothing is submitted anywhere and no money moves. Do not enter a real card number into any field on this build.

How payment works in production

The live store takes payment through a Canadian payment processor's hosted checkout. That means the card fields are served and handled by the processor, not by At Eaze. Card numbers, expiry dates and security codes never touch At Eaze infrastructure, are never written to an At Eaze database and never appear in an At Eaze log.

What the store receives back is a payment result and a token: enough to match a payment to an order and to raise a refund later, and not enough to reconstruct a card. This keeps the store on the lightest available PCI DSS self assessment, SAQ A, which is the correct posture for a retailer that never handles card data itself.

What we will accept

The exact card brands, wallets and interest free instalment options are fixed when the processor account is opened, and this page names them the day that happens. The store is not going to guess in advance and then correct it later.

Read the full data handling position on the privacy page.

Points

Loyalty

Your tier and your points balance are shown on the profile panel in your account, alongside the orders that would have earned them.

The engine is not wired Tier and balance are displayed. The earn and burn engine behind them is not connected on this build. No order adds points, no points can be spent at checkout, and no tier moves. The economics of the programme, what a point is worth, what an order earns, what a tier unlocks and when a point expires, are still with the owner for sign off. Nothing is switched on until that decision is made and written down, because a loyalty balance a customer cannot spend is worse than no programme at all.

When the programme is signed off, the rules land on this page in full before any balance becomes spendable, and existing displayed balances are honoured against them.

Reach us

Contact the store

The counter is the contact point. Staff can look up an order, measure a piece, take a return and answer anything on this page.

Address

A-Lifestyle At Eaze
25 Peel Centre Dr, Unit 203b
Bramalea City Centre
Brampton, Ontario L6T 3R5

Hours

10 AM to 9 PM daily, including weekends. Mall holiday hours apply on statutory holidays.

Phone

Not published on this build. See the note below.

Email

Not published on this build. See the note below.

Honest about contact This build publishes no phone number and no email address, and it ships no contact form, because a form that quietly goes nowhere is worse than no form. The store's published line and a form that reaches a real inbox are connected at launch, and both appear here on the day they work. Until then the address and the hours above are the accurate way to reach At Eaze.

Questions about your personal information are covered on the privacy page, which also sets out how to make a request and how long it takes.

The store facts on this page are written here by hand and were read back against the catalogue source of record at the last review. The bag, the product pages and the account console read that record directly, so if a figure ever disagrees with them, they are right and this page is stale. Last reviewed September 2026.